Coronavirus/COVID-19

No Christmas night buses in 2020

Due to COVID-19 and the restricted opening hours for bars and restaurants etc., Midttrafik has decided to suspend all its night buses. The special Christmas night buses will therefore not be running this year.

Midttrafik does not expect opening hours for bars and restaurants to be relaxed further in November and December. Moreover, many Christmas parties have already been cancelled.

Nationwide order on wearing face masks on public transport

From 22 August, face masks or visors must be worn on all Midttrafik’s buses as well as on Letbanen, Midtjyske Jernbaner and on all Flextrafik (dial-a-ride) services. Face masks/visors must also be worn at railway and bus stations and on Letbanen platforms. The Danish government has now ordered face masks to be worn on public transport everywhere in Denmark.

See special COVID-19 travel rules here

Disposable or cloth face masks must cover the nose and mouth, and be held in place by a string, elastic etc. behind the ears or head, and must sit tightly against the face.

A face visor is a plastic screen which covers the eyes, nose and mouth, or the nose and mouth, but which does not sit tightly against the face.

The following customers are exempted from having to wear a face mask/visor:

  • Children under 12 years of age
  • People with impaired consciousness
  • People with physical or mental impairments etc. which prevent them from being able to wear a face mask or visor.

The face mask or visor may be removed completely or partially if there is a creditable reason for doing so. For example:

  • During the brief consumption of food and drink, provided this is permitted according to the rules applying on the means of transport, at the station etc. in question. 
  • When taking medicine.
  • When talking with people who lip-read.
  • If the face mask or visor results in breathing difficulties or feelings of being suffocated.
  • For identification purposes by the police.

The drivers are authorised, but not obliged, to turn away customers who are not wearing a face mask or visor. Midttrafik is deploying extra inspectors throughout the Midttrafik area to enforce the government’s order on the use of face masks and visors. 

Cash payment on buses

As from 6 August, you will once again be able to buy tickets from the driver, and pay with cash. However, we do recommend using the Midttrafik app or Rejsekort if you can. You can also by single trip tickets from our webshop. Tickets from the webshop can either be printed, or shown on your mobile phone.

Read more in the Midttrafik app

Read more about the Midttrafik webshop

You will still be able to buy tickets from the ticket machines on Aarhus city buses. The driver will give you change, but we recommend that you have the right money.

Opening of front doors and more passengers

As from Thursday, 18 June, drivers will once again be able to open the front doors for passengers on all Midttrafik buses. The number of passengers permitted on an ordinary bus will also increase to about 40, on a medium-sized bus to about 55, and on an articulated bus to about 65.

Letbanen passengers should refrain from boarding a train if they can see that there are so many on board that it will be impossible to maintain social distancing.
Passengers are welcome to stand alongside each other, but not opposite each other.

Please continue to keep a safe distance from the driver, and refrain from using the front seats.

Please respect the driver. Avoid lingering in front of the driver when boarding, and show your ticket at arm’s length.

Good travel advice during the corona crisis

  • Keep your distance at bus stops, Letbanen platforms, on Letbanen trains and on buses.
  • Respect the number of passengers permitted
  • Sit or stand facing the direction of travel
  • Bring your own hand sanitizer, and use it before touching contact points such as the Stop button
  • Use a face mask 

Follow the recommendations of the authorities

Travel guarantee

Updated May 29, 2020

The travel guarantee now applies in all cases other than those related to COVID-19. 

Fewer customers in buses and on Letbanen and Midtjyske Jernbaner

Following recommendations from the authorities, on 18 May we are revising the number of passengers permitted on an ordinary bus to about 40, on a medium-sized bus to about 55, and on an articulated bus to about 65.

We urge everyone to spread themselves throughout the bus as much as possible, using seats and standing places. According to the latest official advice, everyone should stay at least one metre apart. However, it is possible to sit beside each other and look ahead; on the other hand, passengers should avoid sitting opposite each other.

The driver has the right and is obliged to keep the doors closed and drive past bus stops when the bus is full.

Please help the bus driver, and keep your distance from other passengers. Do not try to board the bus if it is full.

Stay on the right, and wait until everyone has disembarked before entering the bus.

On Letbanen and Midtjyske Jernbaner, please wait for a train with vacant seats if all the seats are occupied on the train arriving at the platform.