Coronavirus/COVID-19

Self-service in all Midttrafik buses

Midttrafik and the other traffic companies in Denmark are temporarily stopping ticket sales on all buses from Thursday 14 January.  It will therefore not be possible to use cash to buy single tickets from the driver.

The aim is mainly to protect the drivers from COVID-19 to ensure that they can continue to provide the critical infrastructure in which the buses play a key role in Danish society. The decision is based on the Danish Government’s latest restrictions concerning greater social distancing on public transport.  

According to the Danish Consumer Ombudsman, traffic companies can turn away customers wanting to pay in cash due to the corona crisis, provided that self-service ticket machines have been installed on all buses. Therefore, bus drivers will no longer sell or check tickets from Thursday 14 January.  

Please use the Rejsekort travel card, the Midttrafik app or the Midttrafik webshop instead.

Read more about the Midttrafik app

Read more about the Midttrafik webshop

You will still be able to buy tickets from the ticket machines on Aarhus city buses, but the driver will not be able to change money.

If you are a senior citizen, please ask a friend or relative to help you order a Pensionistkort (senior card) or a Rejsekort (travel card). We have produced a guide for relatives so they can help find alternatives to buying tickets with cash.

Temporary payment with MobilePay

As a temporary solution, it will be possible to pay by MobilePay in buses.

 If you decide to pay by MobilePay, please be aware of the following: 

  • You must complete the payment BEFORE getting on the bus 
  • You must know the correct price for your trip, which corresponds to the price of a single ticket. (You can search for the price using Rejseplanen, Midttrafik’s price calculator ‘Prisberegner’, or by calling the Midttrafik Customer Centre on 70 210 230)
  • You must state the travel date and the to/from destination in the text field 
  • The payment must be made to Midttrafik’s MobilePay number 545430

It is possible to make the payment at home, if necessary with the assistance of a relative. You just need to be able to present the receipt showing the date of travel and the to/from destination to the ticket inspector.

Cash payments discontinued in Flextrafik

From 14 January, it will not be possible to pay in cash when travelling with Flextrafik. Instead, you have to use one of the following options:

Flextur (dial-a-ride) and Handicapkørsel (disabled transport)
We urge all passengers to use our online booking or app, where you can pay using a debit/credit card.

If this is not possible, please contact us by telephone on 87 40 83 00 for advice on how to pay.

Flexbus (dial-a-ride bus)
Please refer to the Midttrafik app and Midttrafik webshop. 

Fewer customers in buses and on Letbanen and Midtjyske Jernbaner

Due to the government’s recent restrictions and the social distancing requirement of 2 metres, the number of passengers on Midttrafik’s buses is being limited to approx. 25 on ordinary buses, approx. 40 on medium-sized buses and approx. 45 on articulated buses. Letbanen and Midtjyske Jernbaner trains are only carrying half the number of passengers they normally do. This means that passengers must sit on every other seat.

Please do what you possibly can to respect the passenger limitations, and do not get on a bus, train or light rail if it is full.

On buses, trains and light rail, please sit and stand as far apart as you possibly can.

According to the latest official advice, everyone should keep a distance of at least 2 metres from each other.

Consequently, passengers must neither sit beside nor opposite each other.

The driver has the right and is obliged to keep the doors closed and drive past bus stops when the bus is full.

On Letbanen and Midtjyske Jernbaner, please wait for a train with vacant seats if all the seats are occupied on the train arriving at the platform.

Keep to the right, and wait until everyone has disembarked before entering the bus, train or light rail carriage.

Nationwide order on wearing face masks on public transport

From 22 August, face masks or visors must be worn on all Midttrafik’s buses as well as on Letbanen, Midtjyske Jernbaner and on all Flextrafik (dial-a-ride) services. Face masks/visors must also be worn at railway and bus stations and on Letbanen platforms. The Danish government has now ordered face masks to be worn on public transport everywhere in Denmark.

See special COVID-19 travel rules here

Disposable or cloth face masks must cover the nose and mouth, and be held in place by a string, elastic etc. behind the ears or head, and must sit tightly against the face.

A face visor is a plastic screen which covers the eyes, nose and mouth, or the nose and mouth, but which does not sit tightly against the face.

The following customers are exempted from having to wear a face mask/visor:

  • Children under 12 years of age
  • People with impaired consciousness
  • People with physical or mental impairments etc. which prevent them from being able to wear a face mask or visor.

The face mask or visor may be removed completely or partially if there is a creditable reason for doing so. For example:

  • During the brief consumption of food and drink, provided this is permitted according to the rules applying on the means of transport, at the station etc. in question. 
  • When taking medicine.
  • When talking with people who lip-read.
  • If the face mask or visor results in breathing difficulties or feelings of being suffocated.
  • For identification purposes by the police.

The drivers are authorised, but not obliged, to turn away customers who are not wearing a face mask or visor. Midttrafik is deploying extra inspectors throughout the Midttrafik area to enforce the government’s order on the use of face masks and visors. 

Front doors

Due to the government's recent restrictions and the distance requirement of 2 meters, we are temporarily closing the front doors of the buses to protect the drivers.

We strongly encourage you to avoid contact with the driver. Show your ticket at arm's lenght at a good distance. Avoid paying with cash.

The front seats must not be used.

Cash payment on buses

As from 6 August, you will once again be able to buy tickets from the driver, and pay with cash. However, we do recommend using the Midttrafik app or Rejsekort if you can. You can also by single trip tickets from our webshop. Tickets from the webshop can either be printed, or shown on your mobile phone.

Read more in the Midttrafik app

Read more about the Midttrafik webshop

You will still be able to buy tickets from the ticket machines on Aarhus city buses. The driver will give you change, but we recommend that you have the right money.

Good travel advice during the corona crisis

  • Keep your distance at bus stops, Letbanen platforms, on Letbanen trains and on buses.
  • Respect the number of passengers permitted
  • Sit or stand facing the direction of travel
  • Bring your own hand sanitizer, and use it before touching contact points such as the Stop button
  • Use a face mask 

Follow the recommendations of the authorities

Travel guarantee

Updated May 29, 2020

The travel guarantee now applies in all cases other than those related to COVID-19.