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Travel regulations

Midttrafik’s travel regulations describe the terms and conditions that concern travelling with Midttrafik's buses, Letbanen and Lemvigbanen.  

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Age limit
  • Customers under 16 years run for children price
  • Customers between 16-64 years run for adult price
  • Customers over 65 years run for senior price

Adults can take two children (under the age of 12) with them on the journey for free.
A paying child can take one child (under the age of 12) with him/her on the journey for free.

Documentation of age
You must be able to document your age, e.g. driver’s license or some kind of personal ID, if requested by the personnel. If you are not able to document your age and the personnel are in doubt, they can rightly issue an adult ticket.

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Animals

Small dogs, cats and other small animals are allowed in all buses and Letbanen without extra payment if they are placed in a handbag or similar, and if they stay in the bag during the whole journey.

City buses
Dogs that cannot fit in a handbag are not allowed in city buses.

Other buses
Dogs that cannot fit in a handbag are allowed in other buses at children’s price. Dogs should be kept in a short lead and should not disturb the other passengers or mess up the bus. Animals are not allowed to sit on the seats. The bus driver is allowed to refuse an animal if it is considered to be disturbing for the other passengers.

Letbanen
If you bring a dog that cannot fit in a handbag, you must buy a child ticket to the dog. It does not apply to the distance Skolebakken - AU Hospital in rush hour (7.00 - 9.00 and 15.00 - 17.00 on weekdays). Dogs should be kept in a short lead and should not disturb the other passengers or mess in Letbanen. Animals are not allowed to sit on the seats.

Guide dogs/service dogs
Guide dogs wearing the sign of a man with the white walking stick are allowed in all buses and Letbanen for free. This also applies to service dogs with an ID vest. The owner must be able to show a special ID card.

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Behaviour

Smoking, both cigarettes and electronic cigarettes, is not allowed in all busses, Letbanen and trains, as well as consuming alcohol is not allowed.

If any passenger behaves inappropriate and harasses other passengers or the driver, the driver is allowed to reject or to drop off that passenger.

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Luggage

You are allowed to bring personal luggage if it does not bother or is a danger to others, as well as if it does not soil or damage the bus or Letbanen. The driver determines whether or not you can bring your luggage on the bus.

Pram, pushchair and walker
You can bring a pram, pushchair or a walker on the bus or Letbanen free of charge if it does not compromise entry and exit. Also, they are only allowed if they are transporting passengers.

There is maximum capacity of two prams per bus and the driver is allowed to deny prams, pushchairs and walkers if there is limited space in the bus.

In Letbanen you must place your pram, pushchair or walker in the marked flex areas.

Wheelchairs
You may bring your wheelchair for free in Letbanen if the requirements for the maximun size of the wheelchair is followed and if there is room for it.

Wheelchair users must be self-sufficient for instance by having a helper.

Maximum size of the wheelchair:

Lenght: 120 cm
Width: 70 cm
Weight: 250 kg (including wheelchair user)

Wheelchairs must be placed in the marked flex areas so that the user turns towards the direction of travel.

There is room for maximum 4 wheelchairs in Letbanen.

Bikes
Bikes are not allowed in the city buses. Though, you can bring your bike in the other buses if the space allows it. The bike should always be placed in the bus’s trunk, and you are expected to place it there yourself. You have to buy a ticket for your bike, which is equivalent to a 2-zone adult ticket.

Please note that you cannot book a place for your bike.

Please note that you cannot bring your bike in the airport busses 912X/Billund and 925X/Tirstrup (Aarhus Airport).

Specific to Letbanen

Ordinary bikes
You may bring along your ordinary bike in Letbanen except for the distance between Skolebakken and AU Hospital in the time period 7.00 – 9.00 and 15.00 – 17.00.

Your bike has to be placed in the marked flex areas.

You have to buy a ticket for your bike, which is equivalent to a 2-zone adult ticket.

Folding bikes
You may bring your folding bike for free on all distances in Letbanen. It should be folded together and placed under the seats or in the marked flex areas. 

The maximum size of a folding bike allowed in Letbanen is 115x60x30 cm. 

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Night bus

The price is double when you travel in one of Midttrafik’s night buses no matter how short or long your journey is. In other words, you need two tickets to drive in a night bus.

You can pay for your ticket to the night bus in the following ways:

  • 2 x single tickets – also in Midttrafik app
  • 2 x 1 charge on your multi trip ticket in Midttrafik app
  • 1 single ticket + either 1 charge on your multi trip ticket in Midttrafik app or a season pass including Ungdomskort or soldaterkort
  • 1 charge on your multi trip ticket in Midttrafik app and a season pass including Ungdomskort or soldaterkort
  • 1 Ungdomskort and 1 child ticket
  • Rejsekort: check in and out as usual. An extra fee for night bus is automatically charged

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Tariff areas and zones

Midttrafik is divided into four tariff areas:

Midttrafik Øst
Randers, Norddjurs, Syddjurs, Favrskov, Silkeborg, Skanderborg, Århus and Odder municipality with 130 zones in total.

Midttrafik Vest
Lemvig, Struer, Holstebro, Ringkøbing-Skjern, Herning and Ikast-Brande municipality with 101 zones in total.

Midttrafik Midt
Viborg and Skive municipality with 41 zones in total.

Midttrafik Syd 
Horsens and Hedensted municipality with 27 zones in total.

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Ticketing and ticket control

You have to buy or show a valid ticket or card when you get on the bus, Letbanen or train.

You can buy a single ticket in the bus with cash. However, the driver is not obligated to accept large notes (DKK 500 and 1000).

In the city busses in Aarhus, you can buy single tickets in the ticket machines with coins. The driver can break small notes (DKK 50 and 100).

You can buy a single ticket in the ticket machine (rejsekort ticket machine) at one of Letbanen's stations. You can only pay with card - not with cash. You cannot buy tickets in Letbanen. 

It is your responsibility always to make sure that you have bought the right ticket. If you are not able to show a valid ticket by request of a checker, you can be fined. The price is DKK 750 for an adult, DKK 375 for a child (under 16 years), DKK 375 for a dog and DKK 100 for a bicycle. If you receive an inspection fee you can lodge a complaint to Midttrafik before the time allowed for payment expires.

You are required to have the ticket on you while driving and by exit and you must be able to show a ticket by request of either the driver or any of the Midttrafik's checkers.

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Validity

You can travel using your ticket and change bus, to Letbanen or train within the time and zones that are stated on the ticket. The validity is calculated on the basis of the number of zones.

Zones
Validity
1-2
1 hour
3
1 hour and 15 minutes
4
1 hour and 30 minutes
5
1 hour and 45 minutes
6
1 hour and 55 minutes
7
2 hours and 5 minutes
8
2 hours and 15 minutes

If you travel more than 8 zones, the validity increases with 10 minutes for each zone.

You can see the validity on your ticket or card. 

You will have to begin your last journey before the validity expires. You can freely change bus and to Letbanen on the same journey and route within the validity. The time of boarding is calculated on the basis of the scheduled departure time, which means that you can begin your journey on the same ticket even though the bus or Letbanen are delayed, if the scheduled departure time is within the validity.

Specific for the city busses in Aarhus

Single ticket
If you travel in the city busses in Aarhus (zone 301-313) and you buy the ticket in a yellow city bus or in a stationary ticket machine, the validity is 2 hours. This means that your journey must end before the time stamped on the ticket.

If you buy your ticket in a regional (blue) bus or a ticket machine at a train station, then the regional rules for validity applies. This means that the validity depends on the number of zones. You have to begin your last journey before the time your ticket expires (the time is stated at the ticket).

Multi trip ticket in Midttrafik app
The validity is 2 hours and 15 minutes (2 hours as normal tickets + 15 minutes because mobile tickets have to be purchased before you board). You must complete your journey before the ticket's validity expires. If your ticket expires at 10.00, you must have got off the bus by 10.00 at the latest.