Har du brug for hjælp?

Vi sidder klar i kundeservice til at hjælpe dig.

Tlf. 70 210 230
Hverdage 7.00 - 18.00
Weekend/helligdage 10.00 - 17.00

Skriv til os eller chat med os

Travel guarantee

Midttrafik’s Travel guarantee offers the opportunity for financial compensation if you are more than 20 minutes delayed for your destination. There are however certain exceptions which you can read about in the section 'Here does the Travel guarantee not apply'.

You can use the Travel guarantee in Midttrafiks buses, Letbanen and Lemvigbanen. 

headline here

What does the Travel guarantee include?

First you need to ensure that you meet the conditions for using the Travel guarantee.

If you are in doubt you can call Midttrafik at +45 70 210 230.

Midttrafik refunds travel expenses up to 50 kilometers. You can either take a taxi or get someone to drive you. If you take a taxi, make sure to save the receipt. If you get someone to drive you, the expenses will be refunded according to current rates in Denmark. The driver needs to apply for compensation.

Expenses to either taxi or car are only refunded to the destination that the bus, Letbanen or Lemvigbanen would have taken you to.

headline here

Where does the Travel guarantee apply?

The Travel guarantee encompasses all buses in the Midttrafik area, Letbanen and Lemvigbanen. It applies if the bus, Letbanen or the train is the cause of you being more than 20 minutes delayed for your destination. There are however certain exceptions which you can read about in the section 'Here does the Travel guarantee not apply'.

Whether you choose to take a taxi or travel by car is your choice. Subsequently, you can apply for a refund of your expenses. 

headline here

Where does the Travel guarantee not apply

The Travel guarantee does not apply:

  • If the delay is caused by circumstances that Midttrafik has no influence on (Force Majeure), such as strikes, blockades, traffic accidents, bad weather with severe snow, glazed frost or hurricanes, or if similar transport by car is estimated to have been hampered to same extent.
  • If Midttrafik has informed of changed driving not later than 24 hours in advance on midttrafik.dk or via other local media.
  • To that part of your journey you would have done with train, plane or ferry (e.g. expenses to a new ticket).
  • If your delay is caused in connection with change from train, plane or ferry.

Also note that Midttrafik only guarantees correspondences that appear from the timetable. For all other correspondences you always need to plan your journey so that you have at least 4 minutes to change.

headline here

How to apply for Travel guarantee?

You need to fill in a refund application form (pdf)

The application form must be sent to Midttrafik together with your taxi receipt. Midttrafik has to recieve your application within 14 days after you have used the Travel guarantee. If the deadline is exceeded, you cannot expect to receive compensation.

If you are entitled to compensation, the travel guarantee is paid out in DKK. Costs associated with the transaction are to be shared between Midttrafik and the customer, equivalent to costs incurred in each country.

Remenber to fill in your IBAN and SWIFT code.

Send your appplication form and your taxi reciept to:

Ref. Travel guarantee
Søren Nymarks Vej 3
8270 Højbjerg

Or you can hand in your application at:

Midttrafik Kundecenter
Aarhus Rutebilstation
Fredensgade 45, 8000 Aarhus C