Refunds and compensation

Midttrafik does not refund unused or partially used single trip tickets.

No compensation is paid for single trip tickets.

Commuters wanting to have their transit tickets refunded before they expire should note that a fee is charged, corresponding to the price for eight days of travel. If, for example, you want to have a transit ticket refunded which has 15 days left on it, you will be refunded the price for 15 days minus 8 days = 7 days.

If you ask to have your transit ticket refunded before its first day of validity, the price is refunded in full. 

For refunds of transit tickets purchased using the Midttrafik app, please contact Midttrafik in writing.

‘Rejsekort Commuter pass’ and ‘Rejsekort with commuter area’ are refunded via rejsekort.dk.

If there are long-term unplanned*) service disruptions, you may be eligible for a refund of your transit ticket according to the following guidelines:

• The disruptions must last for at least 7 consecutive days.
• You must have a valid transit ticket from Midttrafik, used on Midttrafik routes on at least 7 of the days when the service disruption occurs.
• The disruption must have prevented you from using your transit ticket for your daily commute (home to educational institution) — including situations where alternative routes, such as light rail or regional routes, were also affected.
• Refunds are provided in proportion to the number of consecutive days with service disruptions.
• Refund claims can only be made after the disruption has ended and must be submitted no later than 6 months afterward via the form below.

You will be refunded the daily price of the transit ticket for the number of calendar days affected by the disruption. The amount will be paid via the app used or transferred to your NemKonto.

*) Planned and announced maintenance work on train and light rail services, as well as scheduled and announced detours for buses due to road work or similar, are not covered by these rules.

Form for reimbursement of transit ticket during extended service disruptions (in Danish)

Updated 19 May 2025

The full-time Pensionistkort (senior card) which is valid in the municipalities of Herning, Randers, Struer and Holstebro is not refundable.

Part-time Pensionistkort (senior cards) in other municipalities are refunded by Midttrafik. 

If you want to obtain a refund for a Pensionistkort (senior card) before it expires, a fee corresponding to the price for eight days of travel is charged. Example: You want to be refunded for a senior card which has 15 days left on it You will receive a refund corresponding to 15 days - 8 days = 7 days. 

If you want to have your Pensionsitkort (senior card) refunded before its first day of validity, the price is refunded in full. 

Download a refund form for a Pensionistkort (senior card) (DK PDF)

Print and complete the form and send it together with your Pensionistkort (senior card) in an envelope to:

Midttrafik
Søren Nymarks Vej 3
8270 Højbjerg
Att. Pensionistkort (senior card)

Pensionistkort (senior cards) cannot be refunded if:

• A replacement card has been issued.
• The Pensionistkort (senior card) is so badly damaged that the photo ID card number and validity period are unclear/illegible.
  
  

• The disruptions must last for at least 7 consecutive days. 
• You must have a valid card from Midttrafik, used on Midttrafik routes on at least 7 of the days when the service disruption occurs.
• The disruption must have prevented you from using your card for your daily commute (home to educational institution) — including situations where alternative routes, such as light rail or regional routes, were also affected.
• Refunds are provided in proportion to the number of consecutive days with service disruptions.
• Refund claims can only be made after the disruption has ended and must be submitted no later than 6 months afterward via the form below.

You will be refunded the daily price of the card for the number of calendar days affected by the disruption. The amount will be paid via the app used or transferred to your NemKonto.

*) Planned and announced maintenance work on train and light rail services, as well as scheduled and announced detours for buses due to road work or similar, are not covered by these rules.

Form for reimbursement of commuter cards during extended service disruptions (in Danish)

Updated 19 May 2025

If you would like your Ungdomskort (youth card) to be refunded, please call Midttrafik Customer Service on tel. 70 210 230 and provide your Danish personal ID (CPR no.), name and address. 

We can refund your card from the day on which you call us at the earliest. Normally, issuing a refund costs a fee corresponding to the price for eight days. 

The refund will be paid to your NemKonto if you are 18+ years old. If you are below the age of 18, the refund will be credited to one of your parents’ NemKonto accounts.

Before we refund the money to your NemKonto, we will collect your Danish personal ID (CPR no.) from the CPR register. We will not disclose your CPR number to any other party.

As a registree, you are always entitled to access the information we hold about you, and to have it rectified if it proves to be incorrect, cf. the Danish Act on the Processing of Personal Data (Persondataloven), Chapters 9 and 10.

If there are long-term unplanned*) service disruptions, you may be eligible for a refund of your Ungdomskort (Youth Card) according to the following guidelines:

• The disruptions must last for at least 7 consecutive days.
• You must have a valid Ungdomskort (Youth Card) from Midttrafik, used on Midttrafik routes on at least 7 of the days when the service disruption occurs.
• The disruption must have prevented you from using your Ungdomskort (Youth Card) for your daily commute (home to educational institution) — including situations where alternative routes, such as light rail or regional routes, were also affected.
• Refunds are provided in proportion to the number of consecutive days with service disruptions.
• Refund claims can only be made after the disruption has ended and must be submitted no later than 6 months afterward via the form below.

You will be refunded the daily price of the Ungdomskort (Youth Card) for the number of calendar days affected by the disruption. The amount will be paid via the app used or transferred to your NemKonto.

*) Planned and announced maintenance work on train and light rail services, as well as scheduled and announced detours for buses due to road work or similar, are not covered by these rules.

Form for reimbursement of commuter cards during extended service disruptions (in Danish)

Updated 19 May 2025

If your school card gets lost, it is your school that needs to order a replacement card from Midttrafik. The school may charge a fee of 50 DKK for a replacement card.

You will need to purchase tickets in another way until you receive your replacement card. These tickets cannot be refunded.