Terms and conditions of use

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Delivery terms and conditions

Midttrafik app allows you to purchase tickets in the form of single tickets, multi trip tickets, transit tickets and special tickets for Midttrafik buses, Letbanen and Lemvigbanen.

Single tickets, multi trip tickets and special tickets can only be used in Midttrafik buses, Letbanen and Lemvigbanen.

Transit tickets can be used in buses, Letbanen, Lemvigbanen and trains operated by Arriva and DSB within the zone validity.

Midttrafik app can be used on iPhone, iPad or iPod touch devices using iOS 11 or later. You need to have Android 5.0 to use Midttrafik app. 

Remember to buy your ticket before boarding. You must have an internet connection to purchase tickets or use a charge on your multi trip ticket. Purchased tickets and activated charges can be viewed offline. You cannot use the Wi-Fi connection in the bus or Letbanen, as your must buy your ticket before boarding. 

Midttrafik app is owned by Midttrafik, Søren Nymarks Vej 3, 8270 Højbjerg, CVR no. 29943176.

Delivery terms and conditions
Tickets will be issued to the user making the purchase and can only be displayed/used on the device on which it was purchased. Tickets must be used by the individual or group (in the case of group tickets) that made the purchase and must not be shared with others. It is not permitted to copy, print, change or forward tickets purchased in Midttrafik app.

Transit tickets can only be used on one device at a time. You can change device once a day.

Tickets must be purchased and received before boarding. If you board a bus, Letbanen or Lemvigbanen before receiving your ticket, you will be travelling without a valid ticket.

Single tickets, multi trip tickets and special tickets can only be used in Midttrafik buses, Letbanen and Lemvigbanen.

Transit tickets can be used in buses, Letbanen, Lemvigbanen and trains operated by Arriva and DSB within the zone validity.

There are two sets of rules with respect to the valid time period:

For journeys within Aarhus municipality:
The valid time period is 2 hours and 15 minutes (2 hours as for a normal ticket plus 15 minutes because tickets from Midttrafik app must be purchased before boarding.) You must have completed your journey before the end of the valid time period. For example, if your ticket expires at 10:00, you must get off by 10:00 at the latest.

Additional ticket: Please note that an additional ticket for travels within Aarhus municipality only expands the validity of zones and not time because the time validity is permanent.

For other journeys:
The valid time period depends on the number of zones:
2 zones: 75 minutes (1 hour and 15 minutes)
3 zones: 90 minutes (1 hour and 30 minutes)
4 zones: 105 minutes (1 hour and 45 minutes)
5 zones: 120 minutes (2 hours)
6 zones: 130 minutes (2 hours and 10 minutes)

Thereafter, the valid time period increases by 10 minutes with each additional zone.

The last stage of your journey must begin within the valid time period. For example, if the valid time period ends at 10:00, you must have boarded by 10:00 at the latest. The ticket will show you the latest time you can board.

Midttrafik app will calculate the valid time period.

Additional ticket: Please note that an additional ticket to other travels expands the time validity according to the number of zones. See the table above. If you have used a charge on a two zones multi trip ticket and travel three zones, an additional ticket will provide you with a time validity of 1 hour and 30 minutes – even though the ticket is visible in two hours.

You cannot increase the valid time period by using more charges on your multi trip ticket.

Travelling on a night bus
The fare is double when you travel on a night bus, regardless of how short or long your journey is. In other words, you must use two single tickets or two charges from a multi trip ticket to travel on a night bus. If you have a transit ticket, you must purchase one single ticket or use a charge from a multi trip ticket.

Ticket control
You must be able to show your ticket to the driver or at any ticket control. You are responsible for making sure your device is charged and that the screen is readable. If you are unable to present a ticket, you risk paying an inspection fee

When you create an account, you can choose whether to pay using a card or with MobilePay.

If you choose to add a card to your account, payment for your ticket purchases will be taken automatically as soon as the ticket is issued to your device. Midttrafik app accepts payment by Dankort, Visa/Dankort, Mastercard, Maestro, Visa, Visa Electron and American Express.

Midttrafik uses DIBS Payment Services to ensure your payment is secure and certified by NETS.

If you choose to pay using MobilePay, you must have an account and have the app installed on your device.

You will receive an e-mail as a receipt for your purchase. The receipt cannot be used as a ticket.

System failure
If Midttrafik app stops working due to system failure, service failure or similar, Midttrafik will inform the drivers.

If there are problems paying with MobilePay and/or card, you can try to change the payment method. If this is not possible, you must purchase a ticket using another method. You can change the payment method under Settings.

Customers using the app will not have to present a ticket under such circumstances.

We do not offer refunds on single tickets, multi trip tickets and special tickets. Season passes can be cancelled and refunded according to the current regulations.

If you want your season pass refunded, you can contact Midttrafik Kundecenter 

You must choose a password when creating an account for Midttrafik app. You enter the password when you log into the app. We recommend that you log out after each use. This avoids misuse in the event of you losing your device.

The password must contain at least four characters. If you forget your password, you can enter your mobile number and click on send. You will then receive an e-mail containing a temporary password valid for 12 hours.

There are no fees for purchasing tickets in Midttrafik app.

Photo on a transit ticket
The photo has to live up to the current criteria for a passport Photo (in Danish)

Updated December 2018

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Privacy policy

This privacy policy applies to:

Søren Nymarks Vej 3
DK-8270 Højbjerg

Collection and use of data
When using Midttrafik app to purchase tickets for the first time, you must create an account giving your forename, surname, date of birth, mobile number and e-mail address. You can use either MobilePay or a card to make purchases.

Midttrafik app must be allowed access to the following features on your device: location, photos, camera and information on Wi-Fi connectivity.

Access to the location feature ensures that the user can be located at the correct stop for the purchasing of single tickets, activated charges, season passes and special tickets.

Access to the photo and camera features will be used to provide photos for season passes. These can either be taken from the phone’s internal memory or the camera can be used to take a Photo.

Information on Wi-Fi connectivity enables the app to use a Wi-Fi connection where one is available.

It is possible to view Midttrafik app without providing any personal details. However, it is not possible to make purchases without providing personal details.

We use the information to provide/sell you the requested service, and for statistical purposes. We use and analyse the information to identify trends and patterns of use in order to improve our services.

Sharing your information
Midttrafik will not share your personal information with a third party without your consent.

However, Midttrafik may be obliged to disclose personal information to the authorities in so far as the law requires it.

Contacting us with regards to personal information
In accordance with the Danish Act on the Processing of Personal Data, you have the right to know what information Midttrafik holds about you. Should you wish to know this, you should direct your enquiries (marked ‘Privacy’) to:

Søren Nymarks Vej 3
DK-8270 Højbjerg

If it becomes apparent that any of the information or data we hold about you is inaccurate or misleading, you have the right to request that it be corrected, deleted or blocked. You are entitled, at any time, to object to the processing of your information. You are also entitled, at any time, to withdraw your consent. 

You have the option to make a complaint about the processing of your information and data. Complaints should be submitted to the Danish Data Protection Agency, in accordance with section 58, paragraph 1 of the Act on the Processing of Personal Data.