Q&As about inspection fees

Midttrafik makes the final decision on an inspection fee based on the information it receives from the ticket inspector. 

Generally speaking, the inspection fee will be sent to your e-Boks within a few days. If you are exempted from receiving digital post, a letter with an invoice will be sent to you by standard mail. It may take up to a week before you receive the letter.

If you are unable to present a valid ticket or card during a ticket check, the ticket inspector registers that you did not have a correct ticket.

You will then receive a receipt by text message. The text message can be used as a valid ticket until the last stop on the route. It is not permitted to transfer to another route. If you do not provide your mobile phone number, you will not receive a receipt.

It is not permitted to forwarded or change the text message. See Midttrafik’s travel rules with regard to misuse.

Please note:
You acknowledge receipt digitally with your signature. If you fail to provide your signature or say no to receiving a text message confirmation, you can still receive a decision about being ordered to pay an inspection fee.

You can complain about your inspection fee by completing the form

It is important that you state the fee number for your inspection fee. You can find the fee number in the text message which you received from the ticket inspector. The number is also stated on the collection letter that you receive from Midttrafik.

You can complain about the decision. If you want to submit a complaint, you must complete this form before the payment deadline.

You do not forgo your right to complain even if you pay the inspection fee.

Complete the form

Midttrafik will then let you know which amount you should pay.

You must buy a children’s ticket for your dog if it is too large to carry in a bag. The inspection fee is DKK 500.

Read more about taking pets on public transport

Yes – when you travel with public transport you must always be able to present a valid ticket. It is your responsibility to ensure that what is displayed on your screen can be read by other people apart from yourself.

See the terms and conditions for the Midttrafik app

Yes – when you travel with public transport you must always be able to present a valid ticket. It is your responsibility to ensure that your phone always has enough power.

See the terms and conditions for the Midttrafik app

Midttrafik and the ticket inspectors process personal data about you in the ticket control inspection fee system.

According to the Danish Act on the Processing of Personal Data (Persondataloven), you are entitled to inspect and rectify the data which Midttrafik holds on you.

See Midttrafik’s privacy policy

You can pay your inspection fee via your online bank, or you can hand in your invoice for payment at your bank by agreement. 

At Midttrafik Customer Service at Aarhus Bus Station, it is possible to pay your inspection fee with cash, by payment card or by MobilePay if you show up in person.

See opening hours

The payment details can be found at the bottom of the invoice in bold type – the line that starts +71<

You can have your inspection fee changed to an administration fee of DKK 125 if you contact Midttrafik.

Complete the form

If you encountered a ticket inspector on the bus before 1 February 2026 and you have not paid your inspection fee or reminder, it will be collected by Aarhus Municipality on behalf of Midttrafik. A reminder fee will be added in the event of continued non-payment.

Midttrafik sends an invoice once a decision regarding an inspection fee has been made. If you do not pay the invoice, you will receive a reminder for the amount.

If payment is still not made, a fee of DKK 250 will be charged. If you do not pay the inspection fee and the reminder fee, an additional fee of DKK 250 will be charged.

After that, the debt, including reminder fees, is transferred to the Danish Debt Agency (Gældsstyrelsen), at which point additional fees and interest will accrue in accordance with the Debt Collection Act.

The Danish Debt Collection Agency collects debt on behalf of the public authorities, including inspection fees. Income may be withheld if inspection fees are owed.

The Danish Debt Collection Agency collects debt on behalf of the public authorities, including inspection fees. Outstanding debt may be deducted from tax refunds.

If you fail to pay your inspection fee and the subsequent reminder sent by Midttrafik, a reminder fee of DKK 250 will be charged up to two times, meaning up to a total of DKK 500. If you still do not pay Midttrafik, your debt, including reminder fees, will be transferred for collection to the Danish Debt Agency (Gældsstyrelsen), where additional fees and interest will accrue in accordance with the Debt Collection Act.

In accordance with section 298(4) of the Danish Criminal Code (Straffeloven), Midttrafik will report the matter to the police if you have been issued numerous inspection fees within a two-year period. This happens whether or not you have paid your inspection fees.

If you think your personal data have been misused by another person, you must contact your local police and ask them to issue a case number.

You then need to send the case number to Midttrafik by completing this form

If you think your personal data have been misused by another person, you must contact your local police and ask them to issue a case number.

You then need to send the case number to Midttrafik by completing this form

Forgery is when the existing text on tickets is changed, if a photocopy of the ticket is presented, or if a forwarded digital ticket is presented.

If forgery is suspected, the ticket/card is confiscated, and the case is transferred to the police.