Q&As about inspection fees
Receiving an inspection fee
Midttrafik makes the final decision on an inspection fee based on the information it receives from the ticket inspector.
Generally speaking, the inspection fee will be sent to your e-Boks within a few days. If you are exempted from receiving digital post, a letter with an invoice will be sent to you by standard mail. It may take up to a week before you receive the letter.
If you are unable to present a valid ticket or card during a ticket check, the ticket inspector registers that you did not have a correct ticket.
You will then receive a receipt by text message. The text message can be used as a valid ticket until the last stop on the route. It is not permitted to transfer to another route. If you do not provide your mobile phone number, you will not receive a receipt.
It is not permitted to forwarded or change the text message. See Midttrafik’s travel rules with regard to misuse.
Please note:
You acknowledge receipt digitally with your signature. If you fail to provide your signature or say no to receiving a text message confirmation, you can still receive a decision about being ordered to pay an inspection fee.
You can complain about your inspection fee by completing the form
It is important that you state the fee number for your inspection fee. You can find the fee number in the text message which you received from the ticket inspector. The number is also stated on the collection letter that you receive from Midttrafik.
You can complain about the decision. If you want to submit a complaint, you must complete this form before the payment deadline.
You do not forgo your right to complain even if you pay the inspection fee.
Midttrafik will then let you know which amount you should pay.
You must buy a bicycle ticket when you want to take your bike with you when travelling by bus, Letbanen or train. The inspection fee is DKK 100.
Read more about taking a bicycle, kick/electric scooter etc. on public transport
You must buy a children’s ticket for your dog if it is too large to carry in a bag. The inspection fee is DKK 500.
Yes – when you travel with public transport you must always be able to present a valid ticket. It is your responsibility to ensure that what is displayed on your screen can be read by other people apart from yourself.
Yes – when you travel with public transport you must always be able to present a valid ticket. It is your responsibility to ensure that your phone always has enough power.
Midttrafik and the ticket inspectors process personal data about you in the ticket control inspection fee system.
According to the Danish Act on the Processing of Personal Data (Persondataloven), you are entitled to inspect and rectify the data which Midttrafik holds on you.
Payment of inspection fee
You can pay your inspection fee via your online bank, or you can hand in your invoice for payment at your bank by agreement.
You can also pay the inspection fee in the Midttrafik webshop
At Midttrafik Customer Service at Aarhus Bus Station, it is possible to pay your inspection fee with cash, by payment card or by MobilePay if you show up in person.
If you want to pay using MobilePay, call Midttrafik on tel. +45 8784 8260 Mondays to Fridays between 09:00 and 12:00.
At Midttrafik Customer Service at Aarhus Bus Station, it is possible to pay your inspection fee with cash, a payment card and using MobilePay if you show up in person. See opening hours
You can also pay your inspection fee in the Midttrafik webshop using MobilePay, a payment card, Apple Pay etc.
The payment details can be found at the bottom of the invoice in bold type – the line that starts +71<
No, it is not possible to make an arrangement with Midttrafik to pay the inspection fee in instalments.
You can have your inspection fee changed to an administration fee of DKK 125 if you contact Midttrafik.
Midttrafik sends an invoice once a decision has been made to issue an inspection fee. If you fail to pay the invoice, you will receive a reminder.
If you fail to pay this reminder, collection of the fee is transferred to the City of Aarhus on behalf of Midttrafik. A reminder fee is charged if you still fail to pay the inspection fee.
Midttrafik sends an invoice once a decision has been made to issue an inspection fee. If you fail to pay the invoice, you will receive a reminder for the amount.
If you fail to pay this reminder, collection of the fee is transferred to the City of Aarhus on behalf of Midttrafik.
The first time the City of Aarhus sends a reminder, an extra fee of DKK 250 is added. The second time a reminder is sent, an additional fee of DKK 250 is added.
If the matter is then transferred to the Danish Debt Collection Agency, further fees as well as interest are added.
The Danish Debt Collection Agency collects debt on behalf of the public authorities, including inspection fees. Income may be withheld if inspection fees are owed.
The Danish Debt Collection Agency collects debt on behalf of the public authorities, including inspection fees. Outstanding debt may be deducted from tax refunds.
If you fail to pay your inspection fee and the subsequent reminder from Midttrafik, collection is passed to the City of Aarhus on behalf of Midttrafik. If you fail to pay the City of Aarhus, your debt including the reminder fees are transferred to the Danish Debt Collection Agency.
In accordance with section 298(4) of the Danish Criminal Code (Straffeloven), Midttrafik will report the matter to the police if you have been issued numerous inspection fees within a two-year period. This happens whether or not you have paid your inspection fees.
Misuse and forged documents
If you think your personal data have been misused by another person, you must contact your local police and ask them to issue a case number.
You then need to send the case number to Midttrafik by completing this form
If you think your personal data have been misused by another person, you must contact your local police and ask them to issue a case number.
You then need to send the case number to Midttrafik by completing this form
Forgery is when the existing text on tickets is changed, if a photocopy of the ticket is presented, or if a forwarded digital ticket is presented.
If forgery is suspected, the ticket/card is confiscated, and the case is transferred to the police.